How to Bridge the Gap Between In-person & Digital Client Experience as a Real Estate Broker

February 20, 2026
Client Spotlight
Client Spotlight

Sundial Real Estate is proof that when a top-producing luxury real estate team pairs its local influence with a modern online real estate lead generation strategy, in-person relationships can be transformed into a scalable digital growth engine. 

The Challenge: A Disconnect Between In-Person Success and Digital Capture

As one of Orlando’s top-producing luxury real estate teams, Sundial Real Estate had no shortage of in-person conversations, referrals, and community visibility. What they lacked was a scalable digital system to capture, nurture, and convert those moments into measurable pipeline growth. Like many elite agents and teams, they were winning offline while losing online. Watching high-intent prospects slip away without ever entering their CRM, marketing ecosystem, or long-term follow-up strategy.

This case study shows how Sundial Real Estate closed that gap by turning a branded, white-labeled real estate app into the center of their digital lead generation strategy. By combining mobile-first lead capture, MLS-powered home search, push notifications, QR-code attribution, and seamless CRM integration, Sundial transformed everyday interactions into a predictable source of online real estate leads. The result: hundreds of captured prospects, stronger client engagement, higher listing conversion rates, and a digital presence that rivals national brokerages without sacrificing the personal, relationship-driven approach that defines luxury real estate.

The Challenge: A Disconnect Between In-Person Success and Digital Capture

Nicole Van Treese, founder of Sundial Real Estate and part of the prestigious Side Real Estate network, had built something many agents dream of: a thriving local sphere of influence in Orlando, Florida. As one of the top-producing teams in the market, Nicole and her team had deep roots in the community, trusted vendor relationships, and a steady stream of in-person connections.

But there was a problem.

"We had this incredible local network," Nicole explains, "but we were watching leads slip through our fingers every single day."

The Three Critical Gaps

Gap 1: Manual Lead Capture Caused Lost Opportunities

At community events, networking mixers, and client appreciation gatherings, Sundial met dozens of qualified prospects. Converting those interactions into CRM records relied on business cards, notes, or delayed follow-up.

Without a mobile-first lead capture system, many contacts never entered the CRM. The team estimates they lost 20 to 30 qualified real estate leads per quarter due to friction in the capture process.

Gap 2: Limited Ongoing Engagement After Initial Contact

Even when leads were added to the CRM, staying top of mind was difficult. Email newsletters had low visibility, and there was no owned digital channel for consistent engagement.

“The push notifications get opened and noticed more than emails that may end up in spam,” Nicole notes.

Without a branded platform, Sundial lacked a reliable way to deliver ongoing value, market updates, or event reminders to its sphere of influence.

Gap 3: Vendor Partnerships Were Not Digitally Activated

Sundial had established relationships with trusted lenders, inspectors, contractors, and service providers. But sharing those resources with clients required manual outreach through texts or spreadsheets.

There was no centralized, professional way to turn vendor relationships into a scalable client experience or lead-nurturing asset.

The Solution: A Branded Real Estate App as a Digital Lead Hub

HomeStack provided Sundial Real Estate with a branded, white-labeled real estate app designed for online real estate lead generation and client engagement. The app unified lead capture, communication, listings, and vendor resources into a single digital ecosystem.

When Nicole discovered HomeStack, she immediately saw the potential to solve all three problems with one elegant solution.

How the HomeStack App Supports Real Estate Lead Generation

The Sundial app functions as both a client-facing resource and a lead capture engine. 

Key features include:

  • Curated vendor directory with direct contact information
  • Direct MLS integration for home browsing
  • Mortgage calculator and preferred lender access
  • Push notification capabilities for instant communication
  • Direct connection to Nicole's team
  • Real-time property showcases with full photo galleries
  • Event access and exclusive perks for app users

Instead of relying on third-party portals, Sundial owns the digital relationship from first interaction through long-term follow-up.

Competitive Advantage in Listing Presentations

The branded app quickly became a differentiator during listing appointments. What surprised Nicole most was how powerful HomeStack became in winning listings.

"When you are in front of a seller, and you have your own independent brokerage app, there's a misconception that an independent brokerage doesn't have strong technology and strong resources," Nicole explains. "I show them, 'Look at our Sundial app. Your home is gonna be featured here. Like, for example, this is your neighbor's home. All of your photos are gonna be here. All of my contact information, even our preferred lender, and even a mortgage calculator.' They are wowed."

The competitive advantage is clear: "There's nobody really out there in our area that's competition with us that has an app like this. So it really blows 'em away. It helps with conversion a lot."

This positioned Sundial as a technology-forward luxury team and increased listing conversion rates against larger brokerages.

QR Code Lead Capture for Real Estate Events: The Game-Changer

Custom QR codes transformed Sundial’s event strategy. Individual agents use personal QR codes, while company events use branded app codes. Events are promoted on social media with a single call to action: download the app to participate.

"It actually has made pre-event planning so much easier," Nicole explains. "As Michael mentioned, our individual agents have their own QR code for their events, and then our company events, whether I'm doing an overall Sundial Real Estate Company event or I'm doing even a recruiting event, I can have my company app QR code on there."

This means:

  • Michael can run gym events with his personal QR code
  • Nicole can host community events with the Sundial company QR code
  • Taco Tuesday events get promoted with branded QR codes on social media
  • Every lead is automatically attributed to the right agent and into their CRM

No more printing separate flyers, creating multiple landing pages, or manually tracking which event generated which lead. One app, infinite event possibilities.

The CRM Connection: Where the Magic Happens

The real power of HomeStack isn't just the app—it's how seamlessly it connects to Sundial's CRM, creating a centralized hub for every client relationship.

From App Download to Complete Client Profile

"The Follow Up Boss CRM obviously is our main hub. It centralizes everything," Nicole explains. "Where we met the person, the connection—I should say where we met the connection. Notes on where we met the connection. Maybe they shared with you, 'Oh, I have 3 kids, and we're thinking about moving.' 3 children. And you wanna make those little notes so you remember those little details. So it's one big centralized hub for everything, what their needs are."

This integration means:

  • Automatic data capture: Someone downloads the app at Taco Tuesday → instantly in the CRM with "Taco Tuesday - March 2025" noted
  • Context preservation: Every conversation detail, family situation, and timeline gets recorded
  • Personalized follow-up: Nicole can reference specific details months later because they're all in one place
  • No manual data entry: What used to take hours of post-event admin work now happens automatically

Michael puts it perfectly: "Those 76 people from our NYE event now go into our CRM, now they're in our database, and now you're nurturing them with all of your marketing materials. I always think of the app as our client-facing tool. It's the top of the funnel kind of entryway to build that trust, know who's looking or what's happening, then they go into your CRM, and then it takes off from there."

Case Study: Taco Tuesday—How One Recurring Event Drives Massive Engagement

One of Sundial Real Estate's most successful strategies has been their signature Taco Tuesday events. This illustrates how offline experiences can drive online real estate lead generation.What started as a fun client appreciation idea has become a lead generation machine, and HomeStack is at the center of it all. 

The Taco Tuesday Formula

Pre-Event Marketing: The team promotes Taco Tuesday across all social media channels with eye-catching flyers featuring the Sundial app QR code.

"We always tease and make a funny little joke," Nicole explains. "'Don't download our app, you don't get your free tacos, and you don't get your free 2 margaritas.' And it works."

The messaging is clear: Download the Sundial app = Free food, free drinks, and ongoing value.

At the Event: When guests arrive, the rule is simple and strictly enforced.

Michael breaks it down: "If they don't download the app and we don't see them in our portal, they're not getting their 2 tacos, 2 margaritas."

This creates a fun, low-pressure way to ensure 100% app adoption at events. It's positioned as an exclusive perk for app users, not a data grab.

The Real Magic: Conversations That Convert But the app download is just the beginning. The real value happens during the event itself.

"Now everybody—it's ingrained in everybody's heads that we have our app," Michael shares. "You know, download it, it takes 2 seconds to sign up, and then we end up having really good conversations with the clients at our Taco Tuesday, which oftentimes leads to either referrals or repeat business from them."

Why Taco Tuesday Works So Well

  1. Recurring Brand Building: It's not a one-off event—it's a monthly tradition that builds anticipation and loyalty
  2. 100% App Conversion Rate: By tying perks to the app, everyone downloads it
  3. Natural Conversation Starters: Tacos and margaritas create a relaxed environment for relationship building
  4. Immediate CRM Entry: Every attendee is automatically in the database with full contact info and event attribution
  5. Referral Generation: Happy clients in a social setting naturally talk about real estate and refer friends
  6. Repeat Business: Past clients stay engaged and come back when they're ready to move again

The best part? Nicole gets to focus on what she does best.

“Utilizing our app at in-person events has taken out all of the stress where I can do what I do best, which is making sure that I'm there, I'm hosting, like the hostess with the mostest," Nicole shares. "But I know that I'm spending the best use of my time by doing that. I'm still capturing all the leads, and they're still gonna be nurtured, and we're getting them to engage."

The Sundial Real Estate Event Framework: Michael's Gym Strategy

Michael, a team member at Sundial Real Estate, has also perfected the art of lead generation at his gym events. His approach is tactical, repeatable, and highly effective.

Michael's Step-by-Step Process:

The Setup:

  • Partner with vendors to split event costs
  • Create app-exclusive giveaways and contests
  • Display his personal agent QR code for instant downloads

The Pitch: "I tell them, 'Don't delete it.' It's also a really cool app. It's kinda like Zillow but a lot better because it links to our local MLS. So if anybody's interested in browsing homes, like I do often all the time, it's a really good portal for them to have."

The Results: "On average, we typically get between 10 and 15 signups" per gym event.

The Follow-Up: "I do the push notification for if they win, and then I get all of their contact information already, and then I stay in touch with them with quarterly market updates. So it's a really, really great tool, and it really makes the events worth your while, especially with getting vendors involved with splitting costs and things like that. It's been amazing."

The Impact: From Top of Funnel to CRM Gold

The Complete Lead Journey

By the Numbers

  • 10-15 app signups per gym event (Michael's individual events)
  • Near 100% conversion rate at Taco Tuesday events (attendees must download to participate)
  • 6K+ active users feeding directly into CRM
  • Zero leads falling through the cracks at events
  • Individual AND company QR codes for every type of event
  • Significantly improved conversion rates on listing presentations
  • Consistent referrals and repeat business generated from event attendees
  • Dramatic improvement in client engagement through push notifications vs. email

Measurable Business Growth

When asked about the overall measurable impact HomeStack has had on Sundial's business growth, Nicole's answer centers on competitive advantage:

"It helps with conversion a lot."

The app has become their secret weapon in listing presentations, especially against larger brokerages. By showcasing technological sophistication that rivals or exceeds big-name competitors, Sundial Real Estate dispels the myth that independent brokerages lack resources.

But beyond listings, the recurring events like Taco Tuesday have created a predictable pipeline of engaged sphere contacts who regularly generate referrals and return as repeat clients.

Push Notifications: The Email Killer

One of the most underrated features has become one of the most powerful: push notifications.

"The push notifications get opened and noticed more than emails these days that may end up in spam," Rachel emphasizes. "So that's really important for us that you guys have that and we think it's a great feature."

This direct line to clients and prospects means Sundial's message cuts through the noise of crowded inboxes and actually gets seen—especially important for promoting upcoming Taco Tuesdays or other events.

Real Strategies That Work: Key Takeaways

1. Create Signature Recurring Events

Sundial's Taco Tuesday isn't just an event—it's a brand. Recurring monthly events build anticipation, loyalty, and predictable lead flow. Choose something memorable and make it yours.

2. Make the App the "Ticket" to Value

"No app download = no tacos and margaritas" creates a fun, non-negotiable incentive. Position your app as the gateway to exclusive perks and watch conversion rates soar.

3. Use Custom QR Codes for Every Event Type

Individual agents get their own QR codes. Company events get branded codes. Taco Tuesday gets its own promotional materials. This makes event planning easier and attribution automatic.

4. Promote on Social Media with Clear CTAs

Blast your event on social media with flyers that include your QR code and clear messaging: "Download the app to get in." As Michael notes, now it's "ingrained in everybody's heads" that Sundial has an app.

5. Lead with Value, Not Data Collection

Don't ask people to "give you their information." Invite them to download a tool that helps them browse homes better than Zillow, access exclusive vendor networks, get free tacos, and receive real-time market updates.

6. Focus on Conversations, Not Just Downloads

The app gets them in the door, but the real magic happens in the conversations. Use events to build genuine relationships that lead to referrals and repeat business.

7. Leverage the CRM Integration

The app is the front door, but the CRM is where relationships are built. Notes about "3 kids," "thinking about moving," and "met at Taco Tuesday" turn into personalized follow-up that converts.

8. Use It in Listing Presentations

Show sellers their neighbor's listing in the app. Walk them through how their home will be featured. Demonstrate the mortgage calculator and vendor network. It's an instant credibility boost.

9. Partner with Vendors to Split Costs

Michael's strategy of involving vendors in events creates win-win scenarios. They get exposure through the app, you get cost-sharing, and clients get value.

10. Push Notifications > Emails

Stop relying solely on email marketing. Push notifications get opened and drive action—perfect for reminding your sphere about next month's Taco Tuesday.

11. Focus on Time Management

As Michael notes, the biggest benefit is time savings. You capture leads automatically, nurture them systematically, and spend your time doing what you do best: being the hostess with the mostest.

The Bottom Line: A Complete Business Transformation

Sundial Real Estate's transformation illustrates a fundamental truth in modern real estate: local influence and digital presence aren't opposing forces—they're complementary when you have the right tools.

Nicole's final word of advice: "If you really wanna take your business to that next level and you're community-based, or really focus on your top 50 clients, that's definitely something you really need to think about."

HomeStack didn't change what made Nicole and her team successful. It simply gave them a way to:

  • Capture every lead from every event automatically with custom QR codes
  • Centralize everything in their CRM with context and details preserved
  • Create signature events like Taco Tuesday that generate predictable lead flow
  • Achieve near-100% app adoption at events by tying perks to downloads
  • Impress sellers with technology that rivals national franchises
  • Stay top-of-mind through push notifications that actually get opened
  • Provide ongoing value through vendor networks and MLS integration
  • Generate consistent referrals from engaged sphere contacts
  • Save time while growing their database exponentially
  • Empower individual agents to run their own branded events

The results speak for themselves: improved conversion rates, zero lost leads, effortless event planning, predictable referral generation, and a competitive edge that's helping one of Orlando's top teams stay on top.

Ready to transform your sphere of influence into your most powerful lead generation tool?

Want to create your own "Taco Tuesday" moment that captures leads while you focus on relationships?

[Learn More About HomeStack]

HomeStack helps top-producing real estate agents and teams turn their local influence into digital dominance. With branded mobile apps that serve as complete client resource hubs, HomeStack makes lead capture seamless, client engagement ongoing, and vendor collaboration strategy.

Learn more about building an app for your real estate team or brokerage.

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